This Privacy Policy describes how and when we, Property Lookout, collects, holds, uses, transfers, discloses and otherwise processes personal information. This Privacy Policy applies to Personal Information that we collect such as through our website, in open for inspection forms, online forms, email and telephone calls. By using our services and our website, you consent to us collecting, maintaining, transferring, using, processing, holding and disclosing your personal information in the manner described in this Privacy Policy.

What is Personal Information?

When used in this Privacy Policy, the term "Personal Information" has the meaning given to it in the Privacy Act 1988 (Cth) (Act). In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.

What Type of Personal Information Does Property Lookout Collect and Hold About Me?

Property Lookout may collect any of the following information about you if you are a current or prospective vendor or purchaser of real estate or if you visit our website or make an enquiry with us via another method:

contact details (including, name, address, telephone number and email address);
credit card and payment details;
financial information, including assets, liabilities, income, outgoings, spending patterns and credit reference reports;
desired property ownership details; and
details of properties sold or acquired by you.

How Does Property Lookout Collect Personal Information About Me?

Property Lookout collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. We may collect Personal Information from you in various ways, including when you write to or email us, when you access and use our website and during conversations between you and our representatives.

Property Lookout may collect information about you from the following third party sources:

various databases in the public domain such as Telstra White Pages, Australia Post DPID database, NSW Land Registry Services or other property databases; and
referrals and recommendations from existing clients of Property Lookout.

Why Does Property Lookout Collect, Hold, Use and Disclose Your Personal Information?

Property Lookout collects this information for a range of purposes including:

to enable Property Lookout to provide you with the services and/or products that you may require;
to comply with local, state and federal legislation or regulations;
for our internal administrative, marketing, planning, product development and research requirements;
to update Property Lookout's records and keep your contact details up to date;
to deal with your queries or customer service issues promptly;
to keep you up-to-date with services we think would be of particular interest to you;
to process and respond to any complaint made by you.

Who Does Property Lookout Disclose My Personal Information To?

We may disclose your Personal Information:

to other owners and/or representatives of properties;
to personnel of Property Lookout for the purposes of operating our business;
to our accountants, lawyers and other advisors;
to any court or tribunal for the conduct of proceedings;
to any persons, entities or bodies where required by law.

We will not disclose your Personal Information to entities located outside of Australia.

How Does Property Lookout Keep My Personal Information Secure?

Property Lookout will take reasonable steps to ensure personal information is stored in a secure environment accessed only by persons authorised by Property Lookout.

Who Do I Contact for Further Information?

Property Lookout's Privacy Officer can be contacted on 0405 241 220 from 9.00am to 5.00pm (AEST), Monday to Friday.

Property Lookout

Email: Thad@PropertyLookout.com.au

Phone: 0405 241 220

Complaints

If you have a complaint, contact the Property Lookout Privacy Officer on 0405 241 220. If we are unable to resolve your complaint, you may refer it to the Australian Information Commissioner.

Last Updated: January 2026